Last Updated: January 15, 2025
At AI Music Gen ("we", "us", or "our"), we strive to provide the best AI music generation experience. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.
AI Music Gen operates on a credit-based system:
- Credits are purchased in advance and used to generate music
- Credits do not expire unless specifically stated at the time of purchase
- Unused credits remain in your account for future use
You may be eligible for a refund in the following circumstances:
- Technical Issues: If our platform experiences technical problems preventing you from using purchased credits
- Billing Errors: If you were incorrectly charged or charged multiple times for the same purchase
- Service Unavailability: If the service becomes unavailable for an extended period after your purchase
- Duplicate Charges: If you were accidentally charged more than once for the same transaction
Refunds will NOT be provided in the following cases:
- Used Credits: Credits that have already been used to generate music
- Dissatisfaction with Output: If you're unhappy with the AI-generated music (we encourage you to regenerate with different parameters)
- Change of Mind: After credits have been used or partially used
- Promotional Credits: Free or promotional credits are non-refundable
- Violation of Terms: If your account was terminated due to violation of our Terms of Service
To request a refund:
- Contact Us: Email our support team at support@aimusicgen.me
- Provide Information: Include your account email, transaction ID, and reason for refund
- Wait for Review: We will review your request within 5-7 business days
- Decision Notification: You will receive an email with our decision
When requesting a refund, please provide:
- Your registered email address
- Date of purchase
- Transaction ID or receipt
- Detailed explanation of the issue
- Screenshots (if applicable)
- Request Review: 5-7 business days
- Processing: 7-10 business days after approval
- Payment Method: Refunds will be issued to the original payment method
- Currency: Refunds will be in the original currency of purchase
In some cases, we may offer partial refunds:
- If you've used some but not all credits before experiencing a qualifying issue
- Partial refunds will be calculated based on the proportion of unused credits
- Minimum refund amount may apply
Before requesting a refund, we encourage you to consider:
- Technical Support: Contact our support team for assistance with technical issues
- Credit Retention: Keep credits in your account for future use
- Account Credit: We may offer account credits instead of monetary refunds in certain situations
If you have an active subscription:
- Monthly Subscriptions: Can be cancelled anytime; you retain access until the end of the billing period
- Annual Subscriptions: Pro-rated refunds may be available within 30 days of purchase
- No Automatic Refunds: Cancellation does not automatically trigger a refund
We reserve the right to make exceptions to this policy on a case-by-case basis:
- Extraordinary circumstances may warrant special consideration
- Loyal customers may receive additional accommodations
- Each case will be evaluated individually
Important: If you initiate a chargeback with your payment provider:
- Your account will be immediately suspended
- All credits will be forfeited
- You may be permanently banned from the platform
- Please contact us directly before initiating a chargeback
We may update this Refund Policy from time to time:
- Changes will be posted on this page
- Significant changes will be communicated via email
- Continued use after changes constitutes acceptance
For refund requests or questions about this policy:
Email: support@aimusicgen.me
Response Time: Within 24-48 hours
Website: https://aimusicgen.me
If you're not satisfied with our refund decision:
- Contact our support team to escalate the issue
- We will conduct a secondary review
- Final decisions will be communicated in writing
We are committed to treating all refund requests fairly and reasonably. Our goal is customer satisfaction while maintaining sustainable business operations.
This policy is effective as of January 15, 2025, and supersedes all previous versions.